IT downtime costs SME businesses an average of €1,500 per hour. Discover how to prevent outages with preventive maintenance and monitoring.
Barion Team 7 min read time
“The server is down.” Four words that give every business owner goosebumps. IT downtime costs money, frustration and sometimes customers. In this article, we discuss how you as an SME business can prevent IT downtime with practical measures.
What does downtime cost?
Before we look at solutions, let’s put the impact in perspective.
€1,500
per hour
average direct costs SME
€12,000
per day
with complete standstill
33%
of SMEs
had downtime last year
The biggest causes of downtime
To prevent downtime, you need to know where it comes from.
Cause
Percentage
Hardware failure
40%
Software problems
25%
Cybersecurity incidents
20%
Human errors
10%
External factors
5%
1. Hardware failure
Hard drives, power supplies, memory - everything wears out. The question is not if hardware fails, but when.
2. Software problems
Bugs, conflicts, failed updates, corrupt files - software is complex and sometimes goes wrong.
3. Cybersecurity incidents
Ransomware, malware, DDoS attacks - security incidents are a growing cause of downtime.
The classics: pressing the wrong button, disconnecting cables, making configuration errors.
5. External factors
Power outage, internet disruption, fire or water damage - things outside your control.
Proactive maintenance: the key
Most downtime can be prevented with proactive maintenance.
1
Implement monitoring
Continuous monitoring of servers, network, backups and security
2
Regular updates
Security patches quickly, feature updates tested
3
Preventive replacement
Replace hardware before it breaks
4
Keep documentation up to date
Network overview, passwords, procedures
Monitoring
Don’t wait for something to break. Continuously monitor:
Preventive replacement
Equipment has an economic lifespan. After 5 years, a server may still be technically fine, but the risk of failure increases.
Equipment
Lifespan
Servers/storage
5-7 years
Network equipment
5-7 years
Laptops/desktops
4-5 years
UPS batteries
3-4 years
The backup strategy
Backups don’t prevent downtime, but they limit the impact. If your system crashes but you have good backups, you’re offline for hours instead of days.
3-2-1
backup rule
the gold standard
90%
less data loss
with tested backups
4 hours
vs 4 days
recovery with vs without good backup
When downtime happens: minimise impact
Despite all measures, something can still go wrong. Make sure you’re prepared.
Incident response plan
Communication template
Redundancy for critical systems
DIY vs. outsourcing
Can you do this yourself, or do you outsource it?
Aspect
DIY
IT knowledge needed
Yes, internal
24/7 monitoring
Difficult to achieve
Costs
Variable, unpredictable
During incidents
Solve yourself
Suitable for
Simple environment
Checklist: are you prepared?
Conclusion
IT downtime can never be completely prevented, but you can drastically reduce the risk and impact. The key is acting proactively: monitoring, maintaining, replacing before it breaks, and being prepared for when things do go wrong.
Barion Team
IT specialists making complex technology understandable for SME entrepreneurs.
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